Use of this web site constitutes agreement of the following policy:
All customer information acquired is strictly voluntary on the part of the individual and may be used for marketing purposes.
Tile By Design, LLC. will not make available any information acquired during the use of this site to outside parties.
Tile By Design, LLC. reserves the right to change our policies without prior notice.
For International Orders: Any applicable import duties, taxes, and brokerage fees are not included in the product price or shipping and handling cost. They will be collected upon delivery from the carriers for certain packages. These charges are the recipient's responsibility as we are only charging the transportation fee for the package(s). You may check with your country's customs office to determine what these additional costs will be.
Indoor Tile Murals (Ceramic, Tumbled Marble, Glass) made with our art: If you are unhappy with your tiles, they may be returned, but there are some restrictions. If you would like to return a mural you must contact us prior to sending the mural back to us. Because your order was made up just for you, we do charge a 25% restocking fee for all returned murals. All returns must be shipped back within 14 days from the date you received them. Refunds are only given if the tiles are returned in their new and salable condition.
Any Item/Product Made With Customer's Art: Any item (tile mural, mosaic, personalized gift item, etc.) ordered through Tile By Design using either customer's submitted or chosen art has no resale value, and therefore cannot be returned.
Kiln Fired Tile Murals/Marble Mosaics: Unless product delivered is different than ordered (incorrect size, wrong image, etc.), we do not accept returns on kiln fired murals or marble mosaics.
Tile By Design DOES NOT STORE ANY CREDIT CARD INFORMATION on our website. All orders are placed on Authorize.net which uses SSL encryption to SECURE all placed orders.