Can I order a sample to see the quality and color of the mural before I order?
Yes, we are happy to make up a sample tile from any mural you would like to see. We suggest just purchasing one tile from the mural you will be ordering. If you like what you see just give us a call back and order the remaining tiles from the mural. It will save you money on samples in the long run. Just give us a call we are happy to help.
What if tiles break in shipping or during installation?
We take extra care in packing our murals so they will arrive to you in perfect condition, however once in a while some murals will show up damaged. We will send out free replacement tiles for any tiles that break during shipping, but you must call us within 3 days of receiving your mural. Every tile is marked with a number and letter on the back just give us this information when calling for replacements.
If you break a tile during installation, give us a call to order replacements. Don’t worry, we save your file for your mural and they should match up perfectly.
What is your return policy?
If you are unhappy with your tile, they may be returned but there are some restrictions. If you would like to return a mural you must contact us prior to sending the mural back to us. Because your order was made up just for you, we do charge a 25% restocking fee for all returned murals. All returns must be shipped back within two weeks from the date you received them.
Should I seal my tile mural?
If you’re installing marble tile or a matte finish tile, its always a good idea to apply a sealer before grouting. This will help with grout clean up. Use care when using a dark colored grout, sometimes this will stain a natural stone or the matte finish tile.
How long will it take to receive my tile order?
Most tile mural orders will ship within 24 hours. You should receive your tile order within 7 days after placing it. If you need your order expedited please let us know so we can get it out as quickly as possible. You can also choose expedited shipping options when you order. Kiln fired tile murals and marble mosaics take 3-4 weeks to ship.
Can I customize an image or the size of a mural?
Yes, we do custom work for our customers all the time. We realize each installation is unique so if you need a specific size let us know, we can help. If you need colors tweaked we can do that too. Our artists on staff are happy to work with you, to help you get the look you want.
Can I create a tile mural from my own photographs or artwork?
Yes, we can transform your photos or artwork into tile murals. We need a high resolution digital file to work with; JPEG or TIFF files are great. If you need a little artwork on it just ask us. Most of the custom orders are in line with our website pricing, typically we don’t charge extra for custom work.
Can you use the tile murals in an outdoor application?
Our murals are recommended for indoor use. We have had customers use ceramic and porcelain murals outdoors with some success, but they should only be used in heavily shaded areas. If you need a mural for an outdoor installation project we recommend using our kiln fired murals or try one of our Marble Mosaics.
Grout: Sand-free grout should be used when installing tiles. Use a grout float with a rubber face to spread grout over tiles. Be careful when using black or dark grout on natural stone and matte finished tiles. The grout may slightly discolor the image. Sealing the tile first should help with grout clean up. We don’t recommend cutting our tile murals. If you must cut them please be aware that you may see some chipping in the image along the cut edge.
Caring For Tiles:
Cleaning: Any foam or spray household cleaner or Soft Scrub cleanser and a soft cloth or sponge work well when cleaning your tile murals. Please don’t use any cleansers with harsh abrasives like Comet or Ajax.